Terms & Conditions

Terms and Conditions of Business of eMoov Limited

General

Our terms should be read in conjunction with the law of England and Wales and in particular, law of contract.

The wording contained herein represents an offer to treat. Your acceptance of our terms of business is performed when successful payment is made by a third party ‘customer' in favour of eMoov Limited, howsoever made.

VAT is payable at the prevailing rate on all fees and charges.

No liability is accepted or should be seen as being implied in so far as third parties employed by eMoov and their actions or inactions. Nor should any liability be assumed in so far as eMoov supplied goods such as for sale boards being used inappropriately by third parties and causing damage to property. No liability is accepted by eMoov in any respect whatsoever  where circumstances beyond its control may lead to any loss or inconvenience.

Fee Options and Policy

A payment of £99 plus vat or its variation from time to time represents a monthly marketing fee for the given monthly period when paid. A month is defined by a 30 day period. No further fee or commission is due unless you authorise an ongoing monthly renewal of that cost. There is no tie in. If the property is sold subject to contract by eMoov in the first 30 days of marketing then £99 is all that it costs. Further months' marketing are discretionary at the behest of the selling client entirely.

The £295 initial marketing fee applies to a marketing period for a maximum of twelve months from payment however once the twelve months has elapsed eMoov Limited will continue to market your home indefinitely and until the client removes their property from sale however the limit of eMoov Limited's liability is twelve months from the date of payment of the £295 fee. There is no further completion fee and nothing further to pay at anytime.

An initial fee of £49 plus vat or its variation from time to time is payable followed by a payment of £950 plus vat or its variation from time to time due upon legal completion of a sale involving eMoov and payable within three working days of completion only. There is nothing further to pay if the property is not sold. Interest may be added to this amount if payment is not made within that time. Definition: A sale is the proceeding of a third party with a purchase of the instructed property in question which was subject to the involvement of eMoov in any way. A viewing appointment, whether actually carried out or not, a negotiated offer or an involvement by way of eMoov's substantive communication with the party that subsequently purchased, will be deemed as ‘involvement'. Merely emailing or sending a set of details will not be constituted as substantive communication however a regular contact over the same property would be. The same term applies to the fee option whereby £199.00 plus vat is payable upfront and a cost of £299.00 plus vat upon legal completion thereafter. 

eMoov does not operate sole agency agreements. There are no contractual time period tie-ins. You are free to instruct any or as many alternative or additional estate agents in conjunction with the eMoov service as you wish. No notice of this is required except in the event that you wish to take advantage of any Money back Guarantee offer that may exist from time to time and whereby you must advise us if and when other estate agents are instructed. No cancellation refunds apply. 

Property Information

The selling customer will verify information displayed by eMoov in relation to their property and will advise eMoov of any inaccuracies. Any material changes which may affect a property's description post instruction must be informed to eMoov by the selling customer. eMoov online estate agents  complies with the Property Misdescriptions Act 1991.

Additional Services

eMoov will offer its selling clients and prospective purchasers additional services such as but not limited to mortgages, insurances, pensions and investments and conveyancing from which eMove may derive a commission.

Disclaimer  

When you transact with eMoov Limited you are agreeing to accept the terms of use set out below, and any additional terms that may be located elsewhere that are brought to your attention. eMoov Limited may change these terms without notice at any time, so you should revisit these, and any other relevant pages, from time to time prior to further transactions to ascertain what terms of use you are agreeing to.

In respect of Options 1 which necessitates an upfront payment of marketing fees these services are provided and formally valid for a standard period of twelve months from the date that such payment is made only. Thereafter marketing can continue if the customer so requires and will be at no further cost to them. However all upfront payments in this regard represent the twelve month initial period only and no liability is accepted or implied with regard  to continuity of marketing beyond the initial twelve months whatsoever.

Information held on our website and elsewhere is intended for your general information and, as such, should only be treated as a guide. eMoov Limited, ‘the company', has used all reasonable endeavours to ensure the accuracy and completeness of its website. It cannot give any representations, assurances, undertakings or warranties about the accuracy, correctness or fitness for purpose regarding the site or any website referred to by it (‘third party site').

The company does not approve or endorse any information contained on any third party site and accepts no responsibility for this information or its content. The council therefore accepts no liability in connection with any information held on a third party site.

The contents of the company's website and its hard copy documentation are the copyright of the company. You may make copies for your personal use only. You are not allowed to copy and distribute its contents in any way without the prior consent of the company. You should seek appropriate professional advice before taken any action based on any information held on this site.

Credit and Debit Card Payments
Credit and debit card payments are accepted for payment in respect of the company’s marketing services and optional ‘add ons’ such as photography, sign boards, energy performance certificates, conveyancing products and so on.

Please read these terms carefully before using the online payments facility. Use of company’s online payments application on this website indicates your acceptance of these terms. If you do not accept these terms please do not use the online payments facility on this website.

The company cannot accept any liability if payment is refused, or declined, by the debit / credit card supplier. The company has no control over acceptance over acceptance of card payments and any refusal of payment should be taken up with your card supplier.

Confirmation of Payment
Once your payment has been authorised, the application will display a confirmation screen showing the payment details and a UNIQUE transaction reference number. You can print this screen as your receipt for your payment. These details will also be e-mailed to you if you have supplied the system with a valid e-mail address during the transaction. Please keep a note of the transaction receipt number, as you will need to quote this if you have any queries with your payment. Your receipt will not show your debit / credit card details, so if your receipt is lost or stolen, your card details will remain confidential.

Refused Payments
If your payment is refused, the application will display a screen informing you of this situation. Remember – it is not the company that is refusing your card payment – it is the card issuing bank that is refusing to authorise the payment. If this occurs you will need to contact your card company to discuss the reasons for the refusal.  

Refunds

Where an overpayment occurs a refund may be issued following a request. Where payment was initially made by debit / credit card, refunds shall normally be applied back to the same card account. Where Internet payments require an authorised refund to be applied to the transaction, the payment will only be refunded to the card making the initial payment.Where a payment by any means has been made to the company that payment is final and no refunds will be due for any reason. The company instigates various costs at the outset of a property being instructed to it and thus refunds will not be entertained where a customer changes their mind or is subject to a change of circumstances.

Security
The company provides a secure online payments facility, fully managed to Level 1 approval in line with the Payment Card Industry (PCI) requirements. Once you click on the link to make a payment you will be re-directed to a fully hosted secure managed environment. All information that you send will be fully 128 bit encrypted.

The online service is fully managed externally and the company does not hold any card details on any of its servers or within its infrastructure. The company does not have any access to your card details on the managed service. 

The online payments system complies with all of the security requirements of the PCI council – CV2 input, Verified by Visa, MasterCard SecureCode etc. and the company will continue to enhance the application to the highest security standards.   

Payment Issues
If you should have any difficulties with the payment process you can contact the company at:

eMoov Limited
Jubilee House
The Drive
Warley
Brentwood
CM13 3FR
Tel: 0845 260 4950
Email: save@emoov.co.uk

Privacy
Your privacy is very important and the company is committed to protecting your privacy online. Your personal information, given as part of the payment process, will be treated in accordance with the Data Protection Act 1998 (see our Privacy statement below).

We will only use any personal information you send us for the purposes for which you provide it or for other lawful purposes. We will only hold your information for as long as necessary for these purposes and will not pass it to any other parties unless required to do so by law. All employees who have access to your personal data or are associated with the handling of that data are obliged to respect the confidentiality of your personal data. ? 

Upon request we will inform you whether personal information is stored by us. You may write to:
eMoov, Unit 1, 18 Gresham Road, Brentwood, Essex CM14 4HN


If you have concerns about the processing of your personal data by the company you may contact the company at the address above, or:
The Office of the Information Commissioner
Wycliffe
HouseWater Lane
Wilmslow
Cheshire SK9 5AX 

Feedback and Comments 

The company welcomes your feedback and comments about eMoov and its products.

If you wish to supply any feedback please email russell@emoov.co.uk

Limitation of Liability
eMoov Limited its suppliers or other third parties mentioned on this site will not be liable for any damages arising out of the use, inability to use, or results of use of this site, any web sites linked to this site or any material or information contained on this site.

Registration and Authentication
The company may in the future require you to register and be authenticated with us in order for you to access extra services. The information will not be used for sending you newsletters or other promotions unless stated.

Web Site Accessibility
We always try to ensure that our web site is accessible to everyone.

We use independent monitors to assess our site. Our site should not present any problems as regards accessibility.  

Help us improve our performance
If you experience technical difficulties using this web site please email us at or by phone call on 0845 260 4950.