Negotiator

Reporting to: Team Leader (Dedicated Team)

As part of a dedicated team of negotiators, your primary role will be to regularly efficiently communicate with both buyers and sellers and proactively helping to sell customers’ homes.

You will be a key touch point for potential buyers and sellers and will need to operate in a timely, professional and efficient manner.

Main responsibilities

• Exercise the highest level of customer service at every customer touchpoint.
• Communicate accurately with customers, internal departments and third party partner companies either by telephone, email or our chat service.
• Respond promptly to customer inquiries and resolve customer complaints.
• Proactively contact our customers to ensure they feel supported whilst they are on the market.
• Help and educate our customers on using our online platform and resolve any queries from customers around the online estate agency model.
• Help customers get their properties published on the market. Attention to detail is crucial in presenting the property in the best way to generate viewings and potential offers.
• Keep records of customer interactions, comments and complaints.
• Provide feedback on the customer service process to help improve its efficiency.
• Help to arrange viewings and obtain feedback from potential buyers for our customers.
• Negotiating the best offer for our customer, by liaising with both buyers and sellers.
• Introducing conveyancing business to our preferred conveyancing supplier.
• Introducing Financial Services leads to our preferred financial services supplier.
• Identifying opportunities and cross selling those opportunities within other parts of the business.
• Liaising with buyers, sellers and third parties such as surveyors, solicitors and financial advisors. You will be focused in achieving a successful completion of the property sale in the required timescale.

Personal specification

• The successful candidate will be reliable, punctual with a strong work ethic.
• A proactive attitude is required to thrive in a target driven environment.
• The candidate needs to be self-motivated as well as the company focused and be able to use their initiative to get a sale over the line.
• The ability to build an instant rapport with potential sellers is essential as is, identifying opportunities to upsell additional services in a tactful manner.
• Flexibility is needed to meet the company rota system.
• The candidate needs to have a proven track record when working under pressure to achieve company targets.