We were asked to market a flat in London NW7 two weeks ago because the owner was unhappy with her expensive High Street estate agent, none other than Martyn Gerrard of Mary Portas Secret Shopper fame.

We listed the property on our 26 partner websites as reqested but notice that Martyn Gerrard, despite being formally disinstructed by the owner, still insist on displaying the flat on their website and on Rightmove.

Our client has asked them to remove the ad TWICE. They have told her that it takes ‘several weeks to do so’…. which is of course, no true.

It is an offence under the Estate Agents Act 1979 to market a property without having formal instructions from the owner.

It appears that Martyn Gerrard and Co have learned nothing of customer service from Mary Portas.

Quite the opposite in fact.

The owner of this property is now having to lodge a formal complaint with Trading Standards.


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