A low cost product but with high service levels? Not a chance, right? They are mutually exclusive, aren’t they?
We all know that the term ‘low cost’ means slovenly attention and inefficient staff.
Well, perhaps it used to. The fact is these days that everyone expects hyper value and no-one accepts shoddy service regardless of what they are paying.
Take the example of South West Airlines, the first low cost carrier. They currently have a 4 out of 5 customer service rating on Trip Advisor and an 86% customer recommendation rate. Not bad for a ‘cheap and cheerful’ approach.
And McDonalds restaurants. Would they have expanded to 33,000 outlets in 119 countries if their way of doing business was ‘anti-customer’?
What of Aldi, the ‘stack ’em high and sell ’em cheap’ grocery retailer? Crap. Surely? Funnily enough, they have just beaten Waitrose to be crowned the UK’s favourite supermarket.
Perhaps it’s time to re-evaluate our perception of low cost.
The higher the fee the better, surely? 😉
We don’t always get it right. No one is perfect. But we do absolutely try to be.
Here’s a selection of reviews from customers received this week:
‘I would recommend Emoov to anyone selling a property. They have been professional and responsive to every request or contact I have made. The professional photographer that came round was fantastic; he showed me the photos he’d taken as he was doing them to ensure I was happy with them. The wide angled lens and the photographer’s eye created stunning photos of the house to which I’m sure was a main reason for the amount of viewings I had.
I would like to mention Ryan as well. I’ve spoke to him often whilst arranging viewings. Great customer service, he has always been concise and prompt.
Thanks Emoov! I’m so happy I’ve sold my house and I just hope the sale goes through without a hitch, although if not, I’ll be back to listing with eMoov.co.uk’. R Hodgson
‘Having watched our good neighbours sell there property with emoov we decided to give them a go. From the start all members of staff were very efficient, reliable and courteous , were always on the end of the phone when we required and couldn’t do any more to help , even negotiating on our behalf , have already passed emoov’s details to friends and one has sold straight away, keep up the good work’. Grant Mill
‘The entire eMoov experience from start to finish was excellent. From the moment I completed the online form to the time we accepted an offer on our property (just 5 weeks later) we received nothing but prompt and professional help from the staff at eMoov.
We also sold our house on a Sunday, something you simply couldn’t do with a high street agent!
I wouldn’t hesitate to recommend them to anyone wanting a fast, professional, efficient and excellent value for money estate agency service’. DV
eMoov.co.uk are low cost online estate agents with fees of just £395 plus vat