We’ve had a problem this week. A customer listed his home for sale with us in Dunfermline and ordered a for sale board as part of his package.

But unusually, our board contractor’s local fixer has let us down badly by failing to erect the board within five days of us ordering it and then, to add salt to the wound, put up a SOLD board instead of a for sale board (for the record, our contractor is usually excellent and is responsible for looking after some 1500 board jobs each year for us as well as for numerous other agents, including hundreds of high street companies).

The last straw was Wednesday when the latest promise for remedying this issue came and went without the board being changed.

Understandably, the customer has complained. He’s become more than a little frustrated.

So, in the spirit of taking our approach to customer service very seriously indeed, this is what we did…

One of our team was dispatched from our base at Brentwood, Essex to Stansted airport this morning (Bank Holiday Monday) with a pair of shiny new ‘for sale’ slips in his bag…

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Then, we put him on a plane to Edinburgh…

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And then in a taxi to Rosyth where our client’s property is located…

In a quest to locate this…

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And turn in to this (albeit that we’re normally pretty good at turning for sale boards into SOLD, rather than the other way around)…

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So, all in a day’s work for eMoov.co.uk in going that extra mile for our customers.

About 800 miles extra to be precise.

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