I am really proud of our customer service. It forms the core of what eMoov.co.uk is built upon and it matters to me. A lot.
Too many firms in all sorts of industries pay just a passing regard to ensuring that their hard won customers receive the best experience possible. But all too often the mantras and the mission statements are not backed up by the reality.
It’s fashionable to talk a lot about customer care but to deliver it is a whole different thing. Especially in the estate agency industry which is not exactly renowned for its ‘John Lewis’ approach.
In today’s Trip Advisor world, a company’s attitude toward customer service can soon be evaluated. In property it is the likes of www.AllAgents.co.uk that are the sleeve upon which estate agents must wear their credentials.
Our rating on AllAgents.co.uk is within the top 5% of the 12,546 estate agents across the UK. Online or otherwise.
Customers have rated us at satisfaction score of 97%. In fact this week we have been rated as number 49 in the UK’s TOP 100 rated property firms. See http://www.allagents.co.uk/top-100-rated-firms-of-the-week/
It is so important to have a customer service culture that runs through the business from top to bottom and that everyone buys into it across the company. There is no other way to convey such a philosophy to your customers if your team members at all levels are not walking it and talking it.
Our record does speak volumes and shows how eMoov.co.uk are not just a pretty price. We look after people too. Perhaps even better than if you paid ten times more.
Russell Quirk is Founder and CEO of eMoov.co.uk