We’ve just announced the commercial roll-out of our next generation home selling technology platform HERO 2.
We’ve continued to innovate the property selling process since our conception in 2010 and have grown today to combine the perfect blend of award-winning customer service and industry-leading technology products, designed to empower our sellers during the home selling process.
Our HERO 2 platform is the next generation of a platform that has been two and a half years in the making, and we’ve invested heavily into the product to further better the experience we can offer our consumers.
Although a number of online and hybrid estate agents offer an element of technology to home sellers through the booking of viewings, nothing rivals the functionality of our home selling platform.
Our Vice President of Product, Olly Dobson, believes will further revolutionise the face of estate agency within the UK.
For us it’s all about engagement and empowering the seller to take control of their sale, on their terms, whether that be by perfecting their property advert, seeing how their property is performing, or accepting an offer on their property, 24/7 from the comfort of their home.Olly Dobson
Why is it special?
- The Customer experience is unrivalled and we spent months working with users to improve the UX to make managing a sale as simple and intuitive as possible for the seller.
- We made sure the core journeys our users will need to take throughout their sale are all possible via Hero2, with supporting email and SMS notifications and updates to ensure they never miss anything important.
- Features such as Performance Reports that illustrate how much attention a property is getting on Rightmove and Zoopla giving the customer unrivalled transparency over their sale.
- The platform is designed as a fully responsive web app, so whether sellers are managing their sale on a laptop, tablet or mobile, the experience is the same.
- Micro-service infrastructure means our ability to iterate the platform quickly to capture market opportunities puts us as a competitive advantage.
There are many online agents who believe technology will eventually oversee the full estate agency service, but we strongly believe this won’t be the case. The key to being a truly successful hybrid estate agent is the ability to service the customer in a multi-channel environment with a mixture of people and empowering technology.
Our award-winning customer service is unrivalled across all sectors of estate agency and we believe this latest technology release is worthy of complementing that firmly established human element.
Not only this but as we look further afield to an international expansion, this technology will not only help facilitate that with ease, but will open up new applications for the technology within the property industry.Ivan Ramirez
Some of our customers have already had the chance to fully test HERO 2 during the roll-out phase and here is what they had to say.
After looking at all of the contenders in the online estate agent arena, I decided on eMoov, partly due to the fact that they had a web-based customer dashboard that I could access when I wanted to.
I have previously been kept in the dark with high street agents when asking for information and really struggled to get anything on traffic to my property listing and so on. Although they must have had it, I’m certain they were trying to say that all interest was coming through their office in order to justify their expensive fee and overheads.
So the online dashboard was a key requirement for me and being able to access all sorts of stats from search hits and follow through rates to our property, all at the click of a button, was great!
It was good to find out after I had signed up with eMoov that they had upgraded their ‘Hero’ dashboard to ‘Hero 2’.
It has further improved the automation of my house and being able to update from the dashboard to get photo updates etc. is great. The viewing setup is good and you can pre-set availability and confirm or decline viewing requests. One set of viewers we had were impressed that it only took 20 minutes from requesting a viewing to having a confirmed time and all of that was possible via the HERO 2 dashboard.
I almost feel like a part of the team now and look forward to seeing further updates to the dashboard in the future, as well as the additional features available further down the selling process.John