You might have noticed that at eMoov, customer service is an obsession. That’s why we are number one out of over 26,000 agents on the independent review site, AllAgents.com.
Winning awards for our level of service is nothing new and although always nice, is just the cherry on top of something we strive to deliver every day, to every buyer and seller we deal with.
But today, AllAgents have released their latest string of awards for independent agents within organisations across the UK – naming the top 10 for outstanding customer service.
We’re delighted to announce that not just one, but two eMoov agents made the top 10!
I am delighted to be honoured within the top 10 agents in the UK for service provided. We all work really hard at eMoov and it is an absolute delight to help so many homeowners across the UK, so to win an award just for doing our jobs is always nice.
We deal with a really tricky time in the sale and one that can be hard on those involved, so to be able to help them through this fills you with a real sense of pride.Lucia Ghahramani
The offers and negotiation phase of a property sale can often be the hardest as well as the most stressful and external factors such as slower agents in the chain, or buyers pulling out last minute, can often make it a hard time for our sellers.
To be recognised for our ability to maintain a high service level during this tough period makes the hard work worthwhile.Tom Davey
Tom Davey and Lucia Ghahramani both scooped an award for the service they provide and both work within our Offers Negotiations and Progressions team.
One constant attack by the high-street sector is that online and hybrid agents do not help sellers during the final most vital stages of a property sale. This may be the case for some of our competitors but at eMoov we have a dedicated team that keep you in safe hands from the moment you have an offer submitted, right up until the day you complete on your sale.
I’m over the moon that not one, but two, of my Sales Negotiators, have been recognised as some of the best in the UK. We work extremely hard to ensure a smooth sale for our sellers in the late stages of the property process and to be recognised for the service we provide when there is so much that can go wrong, is outstanding.
It also helps to put to bed the myth that hybrid agents leave sellers to it once an offer is submitted as, in fact, it’s when we are working our hardest to maintain the service we promise. It goes to show that the right people are vital at this stage of the sale and it really is a team effort across the whole company so we couldn’t be prouder of the eMoov team, but particularly Tom and Lucia.Kiran Ganja
Although we are pioneering the changing face of estate agency through our own unique tech platform, we always stress that the success of a good hybrid agent is the perfect blend of technology and outstanding people. Today’s awards just go to show that not only are we the best in the UK overall, but the people we employ to handle your sale with the professionalism and care that it requires, are also the best around.
So next time a high-street agent tries to tell you eMoov won’t progress your offer or get you the best price for your property, you can tell them otherwise.
Congratulations to Tom and Lucia – and the rest of the eMoov team.